YSL LOU LOU BAG

How do I choose the right size?
Refer to the size and fit details on the product page. If between sizes, we recommend sizing up. Length may vary by height. You may also refer to the size guide of the specific designer brand, as sizing and fit can vary between brands.

What happens if the dress doesn’t fit?
If the fit isn’t right, please contact us as soon as possible so we can assist with the best available solution.

Do you deliver Australia-wide?
Yes, we deliver across Australia.

How long does delivery take?
Orders placed before 1pm AEST may qualify for next business day delivery to many NSW, VIC, and QLD metro and regional areas. Locations outside these areas may require an additional 1–2 days.

Do you offer in-store pickup?
Yes, in-store pickup is available from our Woy Woy boutique in New South Wales.

Dry Cleaning
For garments, the fee already includes professional dry cleaning.

Care
Do not wash or iron the garment. We'll handle that for you. A gentle steam to remove creases is fine.

Fake Tan
If wearing fake tan, apply it at least two days prior and ensure it’s fully washed off before wearing the garment to avoid additional cleaning fees.

Damage
If an item gets damaged, please contact us immediately via our online store chat, email, or contact page.

Size & Fit
Every body is unique. Please do not force zippers or attempt any alterations.

Sharing
The item is for your personal use only and must not be shared with others.

Return
Return the item by the due date by placing the prepaid satchel in any yellow Express Post box or post office, or drop it off at your pickup location before 5pm.

Please note: Dresses are available for online checkout only; cash payments are not accepted.

No cash payments on the premises.

We accept all Credit Cards & PayPal payments.

AfterPay

Select Afterpay at checkout

Afterpay is fully integrated with the store’s checkout. All you need to do is choose Afterpay as your payment option when you’re ready to buy.

Choose how you want to pay your instalments

Afterpay splits your payments over four equal instalments due every fortnight. Nominate the debit card or credit card you want to use and we’ll schedule automatic payments for you.

Get approved instantly and securely

No long forms or detailed personal information. Afterpay simply uses your nominated bank card to process your application on the spot.

PICK UP in store: FREE (please contact us to arrange a time to collect)

EXPRESS POSTAGE includes returns: FREE

Express Post Network - Covers 80% of Australian business addresses, private addresses and Post Office boxes.

Service operates between all capital cities (except NT, WA) and some major centres. Outside metropolitan areas next day delivery service is not guaranteed.

If your item is for an address outside the Express Post network, Australia Post will use the fastest possible transport links, but it won’t be covered by the Express Post Next Day Guarantee.

All orders are posted from Terrigal - Please see the overview below to time your dress perfectly for your event.

Learn More Here